Berkshire Bank has partnered with Digital Insight to provide a safe and secure system for conducting your online banking transactions.

Firewalls

A Firewall is a computer that is used to determine who has access to areas of a computer network. The firewall takes a customer's request and puts it in a holding pattern while it performs several functions to verify the authenticity of the user.

Vault Servers

The Vault Server is designed to be a barrier between the outside world and the system where account information is stored. It uses a public key cryptography (a complex coding system) to allow customers to create an "encrypted tunnel" between their personal computer and the Vault Server.

Usernames and Passwords

Once customers connect to the Vault Server, they are asked to authenticate the session by entering a Username and Password.

When first enrolled in BerkshireBank@Home, we provide customers with their initial password, which they are then required to change when they first login.

Customers have five chances to attempt to successfully log in before the system locks their account. If this happens, please contact Berkshire Bank at 800-220-6956.

Database Server

Once logged in, customers can request information about their account and perform various functions. These processes are protected against any form of outside intervention by the Vault Server. But the security does not end here. The Vault Server communicates with a Database Server that resides behind the Vault Server and is connected via a private network. This is done to prevent eavesdropping on the network. The Database Server is restricted to only identified resources, preventing access by unauthorized users inside or outside of the network.

Fraud Alert

We take every effort to protect you and your finances from fraud, but there are internet scams and other scams you need to protect yourself from.  

For example, “phishing” is a high-tech scam designed to trick consumers into disclosing their credit card numbers, bank account information, social security numbers, passwords and other sensitive information. They do this by assuming the appearance of legitimate organizations or financial institutions.

As a rule, you should never provide your personal information in response to an unsolicited telephone call, fax, letter, email or internet advertisement.

For more information about “Phishing” click here, or stop by your nearest Berkshire Bank office.